Q: What products does SongHeroes offer?

We offer personalized songs featuring your child! You can order a fully customized songs. Each song is custom written (custom lyrics and music) and recorded in high quality, you can even get to fully customize your lyrics.

Q: How long does it take to create my child's personalized song?

Once we receive your order and the information about your child, our songwriters will create the custom song within 5 business days. You will receive an email with a link to download the digital file as soon as it's ready.

Q: What file format will my digital song be?

Your personalized song will be delivered as a high-quality MP3 file, which can be played on most computers, smartphones, and digital music players.

Q: How can I play the song along with a slideshow of my child's photos?

Great idea! We recommend using a free app like Google Photos or iMovie to create a slideshow and add your child's song as the background music. It's a wonderful way to showcase your precious memories alongside their personalized tune.

Q: What if I want to change something in the song after I receive it?

We want you to be completely satisfied with your child's song. If you need any revisions, just email us at info@yoursongheroes.com within 2 days of receiving your song and we'll work with you to make changes.

Q: What if I have trouble downloading or playing my song file?

No worries, we're here to help! Just email us at info@yoursongheroes.com explaining the issue you're experiencing. Our customer service team will walk you through the process step-by-step.

Q: What if I'm not satisfied with my child's song?

Our goal is your complete satisfaction. If for any reason you're not thrilled with your song, contact us at info@yoursongheroes.com within 2 days of receiving it. We'll work with you to make it right, whether that means revising the song or issuing a refund.

Q: Can I order a song in a language other than English?

Normally our songs are in English. But we also offer songs in several other languages, including Spanish, French, and German. Please reach out if you are looking for a specific language: info@yoursongheroes.com.

Q: How long are the personalized songs?

Our standard personalized songs are approximately 2 minutes long. If you'd like a longer song, we offer extended versions for an additional fee.

Q: Can I order a song for an adult or a special occasion (like a wedding or graduation)?

Absolutely! While we specialize in children's songs, we're happy to create personalized songs for adults or special occasions. Just select the "Special Request" option when ordering and provide us with the details.

Q: Do you offer gift certificates?

Yes, we do! Our gift certificates make wonderful presents for baby showers, birthdays, or any special occasion. You can buy it directly from our website. If you need any help reach out to info@yoursongheroes.com.

Q: How do I provide information about my child for the song?

After placing your order, you'll receive a link to a fun, easy-to-fill questionnaire. This helps us gather all the special details about your child that we'll use to create their unique song.

Q: Can I choose the style of music for my child's song?

Yes! During the ordering process, you can select from various musical styles, including pop, lullaby, country, and more. If you have a specific style in mind that isn't listed, let us know in the comments section.

Q: Is my child's information secure?

Absolutely. We take data privacy very seriously. All personal information you provide is encrypted and securely stored. We never share your child's information with third parties. Please see our Privacy Policy for more details.

Q: Can I share my child's song on social media?

Of course! We love seeing our SongHeroes enjoying their personalized tunes. When you share, please use the hashtag #SongHeroes so we can see and potentially feature your post!

Q: Do you offer any discounts for multiple orders?

Yes! If you're ordering songs for multiple children or as gifts, contact us for a special discount at info@yoursongheroes.com.

Q: How can I contact SongHeroes with other questions?

We're always happy to help! You can reach us by email at info@yoursongheroes.com. You can also find answers to many common questions throughout this FAQ page.